Privacy Policy

BARAX operates this store and website, including all related content, features, products, and services (the “Services”), to provide you with a seamless shopping experience.

Our store is hosted on Shopify, which enables us to offer our Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

By using our Services, you agree to this Privacy Policy.

1. What is Personal Information

“Personal information” refers to any information that identifies you or can reasonably be linked to you.

This includes, but is not limited to:

  • Name and surname
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information
  • IP address and device information

It does not include anonymised or de-identified data.

2. Personal Information We Collect

We may collect the following categories of personal information:

Contact Information

  • Name, surname
  • Email address
  • Phone number
  • Delivery and billing address

Payment Information

  • Payment method details (processed securely via third-party providers)
  • Transaction confirmations

⚠️ We do not store full card details.

Account Information

  • Username and password
  • Preferences and settings

Transaction Information

  • Purchase history
  • Items viewed, added to cart, or returned

Device & Usage Information

  • IP address
  • Browser type
  • Device information
  • Website activity and interactions

Communications

  • Emails, messages, and support queries

3. How We Collect Your Information

We collect personal information:

  • Directly from you (when you place orders, create an account, or contact us)
  • Automatically (via cookies and tracking technologies)
  • From service providers (e.g., Shopify, payment gateways, couriers)

4. How We Use Your Personal Information

We use your information to:

Provide Our Services

  • Process orders and payments
  • Deliver products
  • Manage returns and exchanges
  • Maintain your account

Improve Your Experience

  • Personalise your shopping experience
  • Recommend products
  • Improve our website and services

Marketing & Communication

  • Send promotional emails (you can opt out anytime)
  • Notify you about orders or account activity

Security & Fraud Prevention

  • Verify transactions
  • Prevent fraud or misuse

Legal Compliance

  • Comply with applicable laws and regulations

5. Sharing Your Personal Information

We may share your information with:

  • Shopify (platform provider)
  • Payment providers (e.g., PayFast, PayPal, banks)
  • Courier companies (for delivery)
  • IT and service providers (hosting, analytics, support)
  • Marketing partners (for ads, where permitted)

All third parties are required to protect your information.

6. International Transfers

Your personal information may be transferred and processed outside South Africa (e.g., via Shopify servers).

We ensure that such transfers comply with POPIA requirements, and that appropriate safeguards are in place.

7. Cookies & Tracking

We use cookies to:

  • Improve website functionality
  • Analyse traffic
  • Personalise content and ads

You can manage cookies through your browser settings.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information.

However, no system is completely secure, and we cannot guarantee absolute security.

9. Retention of Information

We retain your personal information only as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes

10. Your Rights Under POPIA

You have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your data (where applicable)
  • Object to processing for marketing purposes
  • Withdraw consent at any time

To exercise these rights, contact us at:
baraxgarments@gmail.com

11. Children’s Information

Our Services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors.

12. Complaints

If you believe your personal information is being processed unlawfully, you may:

  • Contact us directly
  • Lodge a complaint with the Information Regulator (South Africa)

Website: https://www.justice.gov.za/inforeg/

13. Third-Party Links

Our website may contain links to third-party sites.

We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised “Last Updated” date.

15. Contact Us

If you have any questions or requests regarding this Privacy Policy:

Email: baraxgarments@gmail.com